These terms are applicable to “You” and “Your” (the customer) and “Value Models and Miniatures”, “Us”, “We” or “Our” (Guernsey Hobby Supplies Ltd) as the supplier forming a contract (Order) between both parties. These Terms and Conditions come into affect on submission of your order.

Prices.
All prices listed are subject to change at any time as are our special offers / promotions. Prices and offers selected as part of your order will be honoured and not affected by any price / offer changes made subsequent to your order being placed.

VAT                                                                                                                                                                                                                                       As we are based in Guernsey all of our prices are exclusive of VAT. Packages valued under £18 can enter the UK without being liable for duty. We will break down orders into packages below £18 where possible. Any single items over £18 maybe liable for VAT, this will be charged to you by the Royal Mail together with a handling fee.

Payments
Payment for goods must be made before any items are shipped. We accept most major credit cards (logos shown at the bottom of each page on our site), debit cards and also sterling cheques or postal orders.

Credit card payments made online are through our SSL connection for your security. Cheque payments may be subject to a clearing period, orders will be despatched as soon as the payment has cleared. Incomplete (short) payments will result in your order being held awaiting the shortfall to be met or returned if requested.

Credit / Debit cards are charged at the time of your order.

Payments sent via any form of Post / Courier is at the customers risk and Value Models and Miniatures (Guernsey Hobby Supplies Ltd) will not be held responsible for payments lost in the post. We will return any incorrect payment methods received to the address with payment, if no address is included payment will be held until we are contacted. If any orders placed are deemed to be at risk from fraud we may ask you to provide proof of ownership of credit / debit card or may request your card company contacts you to confirm purchase.

Communication.
Nearly all communication is made via e-mail so please ensure a valid working account is used and check your mail if you are expecting a message from us. If you use one of the free e-mail services such as “Yahoo” or “Hotmail” and are expecting an e-mail from us please check your “Bulk” folders as sometimes your mail program can put our e-mails into there. If you use any kind of “Spam Filter” requiring us to register to send you mail then unfortunately we cannot do this, please ensure you add our domain “vmandm.com” to your mail filters to allow mail through. You can always contact us by the telephone number as listed on our website. We may contact you by phone if there is a problem with your order. All e-mail communication is deemed as “not secure” therefore any sensitive information must not be included with such communication i.e credit card numbers. Guernsey Hobby Supplies Ltd cannot be held responsible for any information transmitted in this way becoming compromised by a third party.

Orders.
You can place your order Online or by Post. As some of our items are unique we request customers to reserve stock before sending / making any payments. Online orders and the use of our invoice system automatically reserves stock at the time of order. If you send a payment without reserving the stock first we may not be able to fulfil your order and in this case will return the payment.

We try to maintain “accurate” stock levels on our website and you are only able to order items that are available for sale or that we have assurance from our suppliers that the items are on their way to us. We do not accept back orders as we can never be sure when stocks may be available. Unfortunately on the very odd occasion we may not be able to fulfil your order due to an incorrect stock level, in this instance we will contact you to see what you wish to do, (i.e. receive partial order, cancel order or supply alternative item).

Postage Costs.
We ship worldwide. Postage costs are detailed on our website and are subject to change without notice but not once your order has been submitted.

Delivery
Orders are sent via Guernsey Post/Royal Mail. Once items have been posted we have no control over them, so therefore cannot guarantee delivery dates.

Discounts                                                                                                                                                                                                                                 Discount codes are only redeemable through the website at time of purchase.

Email Offers                                                                                                                                                                                                                                                                                                    We may from time to time e-mail our customers who have opted to receive e-mail communications. These e-mails may contain offers including a gift voucher code. These codes can be used once by each customer, any subsequent orders placed using the same code will be cancelled and refunded.

Usage
It is the customers responsibility to use any goods purchased from ourselves in the manner they are intended to be used observing safe practices at all times. "Guernsey Hobby Supplies Ltd" cannot be held responsible for the mis-use of any item supplied.

 Returns.
All returns must be agreed by ourselves before being accepted and a Returns Number will be issued.
If you are un-happy with your purchase or have a change of heart please advise us within 14 days of receipt. Items will be accepted back as long as they are in a re-saleable / un-opened condition and therefore should be packed carefully to avoid damage, please include the returns number and or despatch note (for faulty goods see section below).

Faulty Goods.
If upon receipt of your order an item supplied by ourselves is faulty, parts are missing or item was mis-represented on our website please contact us within 14 days of receipt. If we can supply replacement parts, help or a new item we will do so. Usually parts have to be obtained from the manufacturer so please allow up to 30 days for us to obtain them.
If we cannot supply said parts or replacements or any help offered is not sufficient we will arrange with you the return of the item and reimburse postal costs and cost of goods as applicable. We will only refund “Reasonable” postage costs not expensive courier or special delivery options.

Customers are responsible for the safe return of goods to us and should use a suitable postal method covering any financial loses if goods lost or damaged in the post. Suitable packing should be used and we advise against “Brown Paper” and that items returned are sent in a “box” by Recorded Post for low value items and Standard Parcels with enhanced compensation for expensive items are deemed suitable refundable postage options.

Refunds
Refunds will not include the postage costs in returning the item to us if it is a “change of heart” item, but will be included if the item is deemed as faulty, we will converse with you during this process.

Cancellation Of Order
You have the right to cancel any order that is currently un-processed / despatched. Orders can be cancelled by phone or e-mail. We confirm cancellation via e-mail.

Order Amendments.
To guarantee any order adjustments before despatch please phone, e-mail amendments are usually sufficient but may be subject to a time overlap if we have processed your order before receiving your e-mail. In this case the return procedure above will be used. We reserve the right to cancel the “incorrect” order and request you re enter your order with the correct items.

International Orders (Outside The UK)
You may be required to pay customs / import charges on your goods. This is totally outside our control and you should check with your local customs department if un-sure. In some countries these charges can be very high so we advise finding this out before placing an order. We cannot declare orders as “Gifts” or reduce declared values to avoid these charges under any circumstances.

Even though most European orders are received in 3 to 8 days and worldwide orders between 5 and 14 days if there is a delay in receiving the order we cannot do anything until 28 days has elapsed from the date the order was sent.

Re-Deliveries
Parcels returned to us as "Not Called For", "Incorrect Address" or "Refused" that are required to be re-delivered will require the actual postage costs being paid before item is re-sent which will be advised for acceptance and if not accepted cost of goods alone will be refunded.

Our “Terms and Conditions” do not affect your “Statutory Rights” and are covered by current law for the United Kingdom.